MPS, MFP & Workflow Automation FAQ

Questions & Answers

  • General

    • Where does Genesis do business?

      Genesis provides sales and service within 48 states. Our headquarters are in Northbrook, IL, and we also have an office in Dallas, TX. 

       

       

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  • Service

    • How do I request service?

      Service calls can be placed in several ways:

      • Phone: 800-436-1994, prompt 3
      • Email: service@genesistechnologies.com
      • Website: Click here 
        This website is fully integrated to allow our customers the ability to place service requests, order products, track status of service requests, access sales order and service call history, and view equipment under contract.

       

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    • How do I order toner?

      Toner can be ordered in several ways:

      • Phone: 800-436-1994, prompt 2
      • Email: service@genesistechnologies.com
      • Website: Click here
        This website is fully integrated to allow our customers the ability to order products, place service requests, track status of service requests, access sales order and service call history, and view equipment under contract.

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  • Product Questions

    • What product is right for my business?

      Genesis partners with leading hardware and software companies to bring you solutions that save money, better manage documents, secure critical information and improve efficiencies. Our Sales Team and Solutions Architects will assess how workflow occurs in your company and develop long-term improvement strategies incorporating software that helps you capture, manage, deliver and secure your documents.

      Through our assessment, we work with you to determine which of our partners' products and solutions meet your needs. Our specialists will take care of all the details, providing you with a seamless experience where products, solutions and processes work together to achieve your goals. 

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  • Careers