Copier & MFPs: Independent Dealers vs. Vendors
Mon Feb 27, 2017 | Genesis Technologies
In the past, organizations relied on purchasing their copiers, MFPs and printers directly from the manufacturer. There wasn't really another choice: you accepted the price you were quoted, you depended on them to provide the service and maintenance to keep your machines – and your business – running.
In today's world, independent dealers are now giving companies a new series of options when it comes to their office technology. Taking a look beyond manufacturers and large vendors can be a smart choice for businesses who see the value in the flexibility, responsiveness and local partnership an independent dealer can offer.
Best-Fit Solutions & Flexibility
Copier, MFP and printer vendors only sell what they manufacture, whereas independent dealers offer a much wider selection. An independent dealer's first job is to determine which make and model is right for you, choosing between multiple major brands. Independent dealers can also negotiate "industry-best" pricing and programs from their vendors, giving you discounts from new vendors or on future purchases from vendors you are already using.
The copying, printing and scanning requirements for every organization are unique. A large vendor or manufacturer's local sales office reports to regional offices who report to national offices that are a part of a global conglomerate. They are slow to respond, can't make decisions and there's little flexibility. The manufacturer sets the terms of how the relationship will work, not the client.
At Genesis, we help our clients acquire their office technology, support and supplies in a way that fits your business model based on our philosophy of managing, optimizing and improving your infrastructure. Once we identify what hardware is needed, we then determine which brand, series and model is the right fit based on our experience of representing several major brands, including HP, Canon, Xerox, and Kyocera.
Responsiveness & Service Quality
When your office technology goes down, business processes can grind to a halt. Copier vendors usually can't respond with service at the speed you need because they don’t have the service infrastructure to respond in a timely manner.
We pride ourselves on responsiveness and high quality service. Our field service technicians will be at your location in a matter of hours—our average response time is 2.8 hours—with a full stock of parts from our local warehouse. When you need new parts and supplies to keep your devices running smoothly, our team will be there with the correct items, making sure your needs are met on the firstvisit – our first call completion rate is 80%.
Your Local Partner
We've worked with organizations throughout Chicago and Dallas since 1991. Many of our clients turn to us because they're not satisfied with copier vendors that aren't responsive and don't work in their clients' best interests. We've also been recognized as a best-in-class HP partner and one of Chicago's Best and Brightest Companies to Work For® by the National Association of Business Resources (NABR).
What can we do for you?
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