CEO Juice Announces Genesis Technologies as a Winner of Net Promoter Score Awards for 2019
Wed Jan 15, 2020 | Genesis Technologies
Genesis Technologies, one of the nation’s leading providers of managed print services (MPS), was awarded the “World Class Service” award for 2019 by CEO Juice.
Satmetrix, the company behind Net Promoter Score, defines World Class Service as a NPS score of 70 or greater.
Juice has been calculating Net Promoter Scores for their clients since July 2010. In 2019, they sent 2,465,302 requests for a survey response and had 230,823 responses (details). CEO Juice strongly believes that a focus on improving customer satisfaction will have a dramatic impact on the success of their clients and help our industry in the transition away from paper.
The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “Positive” score or NPS above 0 is considered “Good”, +50 is “Excellent,” and above 70 is considered “World Class.” (Satmetrix)
Click here to see the list of all winners for 2019. Note that not all companies wanted to share their name, also note there was a requirement of a minimum of 60 survey responses for the year.
About the NPS Process
CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by them and the numbers can not be changed by their clients.
Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.
About CEO Juice
CEO Juice is a team of Industry Specific people who have all spent considerable time in the copier Industry and using eAutomate. Yes you could hire your own eAuto expert, who also happened to be a data base administrator. Then send that person off to as many training classes as possible, have them attend lots of industry events to understand how other dealers do things, then have them build and validate your reports and eAuto data. Plus hope they don’t leave you.
Or you could hire the Juice team for a lot less per month and fire us if we’re not getting it done and we include our a.i. software. Because we work with the majority of copier dealers in N. America you won’t need to invent the wheel. Also we will discover issues at other clients and release a fix before you may even know about the issue.
The Juice team is virtual, we have no office, we don’t come on site, but we do connect to your eAutomate database remotely and answer questions for your team like we were there in your office. When you hire us you can call on us as much as you want there is no limit or extra charge, our monthly fee covers everything. Need a training session on how to use the AR console in eAuto? Want a training session every week? It’s included. Need SQL tuning on your server? We have that covered. Looking for advice on what CRMs are popular or auto marketing platforms or help-desk support software, try us.
ECi is focused on making their software work for everyone, ask them how to set up a block of hours contract and they’ll say you can set it up any of these ways we support, our team will say most dealers would have set this contract up this way for these reasons.
We have experts in different areas so let us know what you want covered and some times that work and we will meet online on a screen sharing session.
CEO Juice does not have a sales team, all of our new business comes in as referrals. We break in to support and development with a couple of people wearing both hats. Gary and Mike are the founding partners, Deb manages support, AJ manages development.
About Genesis Technologies, Inc.
Genesis Technologies is a leading provider of managed print services (MPS) and multi-function printers (MFPs) from HP and Canon, specializing in workflow assessment and infrastructure optimization. Since 1991, Genesis has helped companies understand and reduce the total cost of ownership, optimize device utilization and implement continuous improvement initiatives. Genesis works with Fortune 100 companies as well as mid-sized organizations – in every industry from education and healthcare to manufacturing and non-profit – to improve their bottom line, achieve operational efficiency and keep all office equipment devices secure.
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