Xerox Service Chicago

Do You Need Service on Your Xerox Copier or MFP?

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Xerox WorkCentre Copiers & MFPsGenesis Technologies is the only independent Xerox Authorized Document Technology Partner and Platinum Reseller serving the entire Chicagoland area.

If you own or lease Xerox office equipment, are you satisfied with:

  • Responsiveness
  • Customer friendliness
  • Accurate Billing

If not, you've come to the right place.

4 Hour Response vs. 1-2 Day Triage

At Genesis Technologies, you will always talk to someone live. We will take down all information relating to your issue, as questions and dispatch a technician within four hours if we can't resolve the problem remotely.

Others provide a "triage" level of service: you'll talk to someone right away, but your issue will be dispatched to a technician who will call you when they can. If they're busy or miss you, causing phone tag, it can be 1-2 days before they resolve your issue.

Service Options

If you'd like to explore our Xerox service options, contact us today so you can start receiving the most responsive, highest quality service that you deserve.