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Work From Home - Service Skip to main content

Help your remote workforce stay productive by reducing device downtime with HP 3 year next business day service for OfficeJet Pro and LaserJet Pro.

Our service is designed to provide you with the ultimate customer experience at home, remotely or at the office. We operate with the highest level of service which is what sets us apart from the competition. Our customers are the focus of everything that we do and we adhere to rigorous standards to make sure that statement stands true.

Printing devices experiencing issues, causing repeated downtime reduces workforce productivity, making it hard to get the job done which moves your business.

Have expertise at the ready with HP Next Business Day1 Onsite Service and vastly improve product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when needed—so your workforce can get back to work.

We’ve made servicing your printing device easy with offering HP 3 Year Next Business Day Service for our four Genuine HP MFPs and All-in-One printers. Select the care pack that matches the device below.


HP 3 Year Next Business Day Service

HP Inc. HP OfficeJet Pro 8025 All-in-One Printer Care Pack

HP Inc. HP OfficeJet Pro 8025 All-in-One Printer Care Pack

Part #: UQ207E

Price: $53.00


Features:

  • Remote problem diagnosis and technical telephone support
  • Next business day hardware exchange
  • Standard coverage window
  • Access to electronic support information and​​​​​​​ services

Data Sheet
HP Inc. HP OfficeJet Pro 9020 All-in-One Printer Care Pack

HP Inc. HP OfficeJet Pro 9020 All-in-One Printer Care Pack

Part #: UQ212E

Price: $106.00


Features:

  • Remote problem diagnosis and technical telephone support
  • Next business day hardware exchange
  • Standard coverage window
  • Escalation management
  • Access to electronic support information and services

Data Sheet
HP Inc. HP Color LaserJet Pro MFP M283fdw Care Pack

HP Inc. HP Color LaserJet Pro MFP M283fdw Care Pack

Part #: UQ224E

Price: $113.00


Features:

  • Remote problem diagnosis and technical telephone support
  • Next business day hardware exchange
  • Standard coverage window
  • Access to electronic support information and services

Data Sheet
HP Inc. HP Color LaserJet Pro MFP M479fdw Care Pack

HP Inc. HP Color LaserJet Pro MFP M479fdw Care Pack

Part #: UB9S6E

Price: $345.00


Features:

  • Remote problem diagnosis
  • Onsite hardware support—next business day1
  • Replacement parts and materials included
  • Escalation management
  • Coverage for all HP branded components

Data Sheet

Genesis is your ultimate home office partner.

Looking for service on your current printer or copier? We can help with those too!

At Genesis we service the following printers, copiers and multifunction printer brands: Brother, Canon, HP, Kyocera, Xerox and Zebra. We also service other brands on a case by case basis.

Genesis operates with the highest level of service designed to provide you with the ultimate customer experience. Learn more about the service we provide our customers and then request us for your next printer or copier servicing needs.

Technicians

  • Achieved over 600 certifications
  • Average tenure at Genesis of 9 years
  • Have a total of over 180 years of combined experience working on printers and copiers
  • Receive regular training on new and existing machines—both online and at manufacturers facilities

Proactive Service Monitoring

  • Our remote service monitoring technology provides alerts about equipment issues even before our customers are aware of problems
  • Preventative replacements of maintenance items are routinely provided to keep our customers’ fleet up and running smoothly

Service Territories

  • Technicians are assigned to geographic territories to provide speedy response times and allow them to understand our customer’s machines, environments and processes
  • Our national technician partners are fully vetted to ensure that they will provide top quality service across the country

Genesis has created tools to improve and provide you with consistent communication for all your supply orders and service calls.

Includes:

  • Supply order confirmation emails
  • Service call confirmation emails
  • Help desk call alerts
  • Service call reschedule emails
  • Supply order shipment tracking emails
  • Service call technician dispatch tracking emails
  • Service call closed emails
  • Meter request emails

We carry a large parts inventory to ensure high first call visit completion percentages so that your employees are not waiting for days for their devices to be fixed causing productivity to decrease.

If we are unable to fix your print device issue remotely, we will dispatch a certied technician within a 2-4 hour window so we can fix your device as soon as possible, getting your team back up and running quickly.

Request Service

Need service for your remote workforce?

Contact us at 800.669.8504 or email us at remote@genesistechnologies.com

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