HP Smart Device Services (SDS)

Start benefiting from SDS by filling out the installation form below.

Download whitepaper (Security Whitepaper PDF)

Delivering maximum uptime

  • ​Minimize downtime with technology that allows us to pinpoint issues before there's a problem
  • Reduce on-site visits, calls and wait times-HP SDS allows us to quickly resolve simple issues remotely
  • Get the right fix the first time-service techs know the right parts and exact procedures before they leave for a service call

 

HP-SDS-How-it-works
 

Keeping your data and network secure

  • ​Only device ID and telemetry data are tracked; no user data is collected
  • Offers the same secure network protocols used by web banking applications, Microsoft Outlook and Office 365
  • Requires Original HP supplies in the device

See below the Registration Form for more benefits.

Registration Form

Spell Check

Please put down best date and time you'd like to schedule your 15 minute Installation

Lower service cost and maximum uptime for the HP fleet

  • Use the advanced capabilities of SDS to reduce emergency onsite visits, improve first call efficiency and reduce the time to repair.
  • Get the benefits of SDS across the HP A3 and A4 portfolio of managed, enterprise and pro class devices.
  • SDS integrates seamlessly with the best-in-class, third-party MPS management tools we use today. SDS is enabled by simply using original HP supplies.

​Diagnose before dispatch and training on demand

  • We get the critical information we need to fix the problem the first time-including what parts are needed-before dispatching service to your location.
  • We get detailed, device-specific repair instructions, service videos and part lists for our service technicians.

Remote remediation

  • We can resolve simple device issues quickly without an on-site service visit by using remote reboot, remote firmware upgrade and remote configuration capabilities.

Reliable monitoring and supplies management

  • We are able to improve DCA tracking of HP devices to get accurate page counts for every billing cycle, including locally connected printers.
  • We are able to turn off low supplies messages and track early cartridge replacement.
  • We get access to all HP device page counters including multi-color modes for HP PageWide devices.